FAQ’s by Users

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We often receive questions about how AskDonkey operates and how to request moving quotations. In this article you will find a few of the more frequently asked questions we receive from people looking to move their household or office furniture.

 

questionmark blue usersQ: Who / What is AskDonkey Removals?
Answer: AskDonkey is an independent, unbiased quotes distributing service; giving anyone who requires a furniture removal quotation access to several relocation companies through one application. Almost like a Furniture Removal Broker, AskDonkey assists you in finding the best quotation, without the cost of a middle man, as our service is free of charge and with no obligation.

Q: How do I use AskDonkey?
Answer: 1. Start by clicking HERE or on any of the Get Quotes buttons on our web pages. You will then be asked to select the province where you are moving From and where you are moving To.
2. Then, you will be asked to provide us with your contact details and other important information pertaining to your move.
3. You will also be asked to fill in an inventory list. This is very important as the removal companies will not be able to provide you with estimate quotations without this.
4. Submit your details. You can expect to receive your first quotations within a few hours.

If you would like to see this on an Infographic, please click here: How to Use AskDonkey.

Q: In which areas are AskDonkey operational?
Answer: We operate nationwide, with furniture moving companies in all 9 provinces in South Africa. We have movers that specialise in long distance removals and also smaller moving firms providing local removals in your area. By completing your relocation requirements on AskDonkey, you will be able to compare removal quotes in less than 24 hours.

Q: What is the Cost to obtain quotations?
Answer: Nothing. This is a free, no obligation service to you.

Q: Once I’ve appointed a Relocation Company, who will receive the payment for my removal?
Answer: As soon as you have selected the best quotation to suit your requirements from one of our furniture removers, you will deal with that remover directly. You need only contact AskDonkey again out of your own free will to give us feedback or suggestions.

Q: Will my personal details be secure?
Answer: Your details will only be sent to the companies listed on AskDonkey. Your details will not be distributed to any other company / individual not related to this website. Please also refer to our Terms of Use.

Q: How soon can I expect my quotations?
Answer: We request all of our relocation companies to respond to quotation requests within 24 hours. If you have not received quotations within 24 - 48 hours, please contact us in order for our team to do the necessary follow up.

Q: How often can I make use of this service?
Answer: As often as you require a relocation company. Just bear in mind that the quotations may vary each time you request a quotation, as each individual relocation company has their own factors that influence price, such as peak time slots, peak seasons, distance traveled, etc.

Q: Is there a limit on the size of my move / load?
Answer: No, as long as it is related to the removal of household or office furniture & goods, you may request a free relocation quote – big or small.

 

Request Free Quotes Here